How we collect, use and protect personal information
1. Introduction
Nexgen IT Care ("we", "our", "us") is committed to protecting the privacy of visitors and clients. This Privacy Policy explains what personal data we collect, why we collect it, how we use it, and your rights. By using our website or services you agree to the practices described in this policy.
2. Information we collect
We collect information you provide directly and technical/usage data automatically.
- Personal / Identifying Information
- Full name, email address, phone number, billing & mailing address, company name and job title provided via contact forms, quotes or contracts.
- Business & Project Data
- Project briefs, requirements, files, screenshots, system access details shared to deliver services (provided by you or your agents).
- Technical & Usage Data
- IP address, browser type, device type, operating system, page views, referrer, time and duration of visits, and cookies for analytics and site functionality.
- Payment & Billing Data
- Invoice data, payment method details (we do not store full card data — processed by our payment providers), tax information as required.
3. How we use your information
- To provide, operate and maintain our services and websites.
- To respond to inquiries, provide quotes, fulfill contracts and deliver support.
- To process payments, invoices and billing.
- To send service-related communications and updates (transactional).
- To send marketing communications when you have provided consent; you may opt-out at any time.
- To analyze usage and improve our website, services and security.
4. Legal bases for processing
If applicable (e.g., under GDPR-like laws), we rely on one or more legal bases to process your personal data: performance of a contract, compliance with legal obligations, legitimate interests (for improving services and fraud prevention), and your consent for marketing communications.
5. Cookies & tracking
We use cookies and similar technologies to enable core site functionality, analyze performance, and personalize content. You can control cookie preferences through your browser settings. For analytics we may use third-party services (e.g., Google Analytics) — see section for third-party services below.
6. Sharing & third parties
We do not sell personal data. We may share data with:
- Service providers and partners who assist with hosting, payments, analytics, email delivery and project delivery (under agreements requiring data protection).
- Legal or regulatory authorities when required by law or to protect rights and safety.
- Third parties with your explicit consent.
7. International transfers
Our servers, processors or third-party vendors may be located outside your country. When we transfer personal data internationally, we take steps to protect it — contractual safeguards, standard contractual clauses, or transfers to countries with adequate protections where available.
8. Data retention
We keep personal data only as long as necessary to provide services, comply with legal obligations, resolve disputes and enforce agreements. Retention periods vary by data type (e.g., transactional records retained for tax/compliance reasons for up to 7 years, support records kept for 2–5 years depending on context).
9. Security
We implement administrative, technical and physical safeguards to protect personal data (encryption in transit, access controls, secure servers). No method of transmission or storage is 100% secure — we cannot guarantee absolute security, but we use commercially reasonable measures to protect data.
10. Your rights
Subject to local law, you may have rights over your data, including:
- Right to access the personal data we hold about you.
- Right to request correction or update of inaccurate data.
- Right to request deletion (right to be forgotten) where lawful.
- Right to restrict or object to certain processing.
- Right to data portability in some cases.
- Right to withdraw consent to marketing communications at any time.
To exercise any rights, contact us (details below). We will respond in accordance with applicable law.
11. Children
Our website and services are not intended for children under 13. We do not knowingly collect personal information from children without parental consent. If you believe we have collected such data, contact us to request removal.
12. Links to other sites
Our site may include links to third-party websites. We are not responsible for their privacy practices. Please review their privacy policies when visiting other sites.
13. Changes to this policy
We may update this Privacy Policy periodically. We will update the Effective Date above and post the revised policy on this page. Continued use after changes indicates acceptance.
14. Contact
If you have questions or wish to exercise rights, contact:
Nexgen IT Care
Email: support@nexgenitcare.in
Phone: +91 90907 46993
Address: Gothapatna, Bhubaneswar, Odisha 751029
15. Data controller
Where required, Nexgen IT Care is the data controller responsible for processing personal data collected via our website and services. For enterprise contracts, the controlling party may be specified in your contract.
16. Optional: Cookie & marketing preferences
If you'd like a simple cookie/marketing preference control on this page (consent banner + opt-out), I can add a lightweight script & UI that stores choices locally. Tell me if you want that included.