Effective Date: 01 January 2025
1. Introduction
These Terms & Conditions ("Terms") govern your access to and use of the Nexgen IT Care website, products and services (collectively, "Services"). By using our Services you agree to these Terms. If you do not agree, please do not use our Services.
2. Scope of Services
Nexgen IT Care provides IT services including hardware & software support, networking, CCTV & surveillance, CRM & IVR systems, GST accounting, cloud solutions, website design and digital marketing. Specific deliverables and timelines for paid projects will be set out in separate contracts or statements of work.
3. User Obligations
- You will provide accurate information and necessary access for us to deliver services.
- You must not attempt to misuse, probe, or breach our systems; any abuse may lead to service suspension.
- You are responsible for maintaining confidentiality of your account credentials and for all activity on your account.
4. Payments & Fees
Fees for services are specified in proposals, invoices or service contracts. Payments are due as per agreed terms. Late payments may incur interest or suspension of services. All taxes or duties applicable to services will be added unless otherwise stated.
5. Intellectual Property
Unless otherwise agreed in writing, Nexgen IT Care retains ownership of all intellectual property created by us in the course of providing services. On full payment, we may license final deliverables to you for your use under the terms set out in your agreement.
6. Confidentiality
Both parties agree to keep confidential any non-public information disclosed during the engagement. Confidential information does not include information that is publicly available or independently developed.
7. Warranty & Disclaimers
We provide services with reasonable skill and care. Except where prohibited by law, our services are provided "as is" and we disclaim all other warranties, express or implied, including merchantability and fitness for a particular purpose.
8. Limitation of Liability
To the extent permitted by law, Nexgen IT Care's liability for any claim arising out of or relating to these Terms shall be limited to the total fees paid to us for the relevant service during the previous 12 months. We are not liable for indirect, incidental or consequential losses.
9. Termination
Either party may terminate a service agreement per the termination provisions in the applicable contract. For website use, we may suspend or block access for violations of these Terms.
10. Data & Privacy
We process personal data in accordance with our Privacy Policy (link below). By using our services, you consent to such processing and warrant that you have authority to provide any third-party data supplied to us.
11. Governing Law
These Terms are governed by the laws of India. Any dispute arising under or in connection with these Terms will be subject to the non-exclusive jurisdiction of courts in Odisha, India.
12. Changes to Terms
We may update these Terms from time to time. We will post changes on this page and the "Effective Date" above will be updated. Continued use after changes indicates acceptance.
13. Contact
Questions about these Terms should be sent to:
Email: support@nexgenitcare.in
Phone: +91 90907 46993
Address: Gothapatna, Bhubaneswar, Odisha 751029
14. Miscellaneous
- If any provision of these Terms is found invalid, the remainder will continue in full force.
- These Terms, together with any service-specific agreements, constitute the whole agreement between you and Nexgen IT Care.